Job Description

Key Responsibilities

1. Handling Client Complaint Calls

Attend inbound and outbound customer calls related to complaints and service issues. Provide quick resolutions and ensure customer satisfaction. Coordinate with the service team for timely support.

2. Maintain Complaint & Service Sheet

Record all complaints accurately in the complaint register/service sheet. Update call status regularly until closure. Maintain proper documentation for future reference.

3. Daily Technician Work Entry

Collect daily updates from technicians. Enter work done, part usage, visit status, and closure details in the system or sheet. Ensure accuracy and timely reporting.

4. AMC Calling

Contact clients for AMC renewal reminders. Share AMC details, benefits, and follow-up for confirmation. Maintain a log of AMC calls made and responses received.

5. Prepare AMC Quotation

Send AMC quotations based on client requirement and machine details.

6. Client Requirement Quotation

Understand client requirements related to service, spare parts, or new equipment. Prepare and share accurate quotations. Maintain record of quotations sent and follow-up status.

Skills required

- Excel knowledge

- Communication in English and Hindi

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

What is your current salary in hand? What is your expected salary in hand?
Experience:

Customer support: 2 years (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person