Job Description

Job Responsibilities:

Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions. Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently. Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions. Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback. Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention. Independently close customer issues, providing end-to-end resolution without the need for further escalation.

Identify trends in customer complaints and work with internal teams to implement process improvements.

Work Timings:

Day Shift:

8:00 AM - 5:00 PM

Night Shift:

11:00 PM - 8:00 AM
Required Skills and Qualifications:

Experience: 3 to 5 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry Education: Bachelor's degree in any discipline. Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi. Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure. Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals. Adaptability: Comfortable working in a dynamic environment with rotating shifts.
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Work Location: In person