, you will be the voice of our brand, ensuring every customer interaction is marked by empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to guiding customers and explaining products and policies, you'll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales, you'll help maintain our reputation for exceptional service and attention to detail.
Key Responsibilities:
- Follow through on customer inquiries to ensure they are resolved accurately and promptly.
- Adapt strategies or communication styles based on customer needs to enhance satisfaction.
- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.
- Offer peer support and share best practices with colleagues to strengthen team knowledge.
- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
- Collaborate with different departments to ensure a smooth and aligned customer experience.
- Take ownership of escalations and ensure timely closure with appropriate follow-ups.
- Track and maintain organised records of customer interactions, open cases, and issue resolution times.
- Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Are you comfortable for Vasai as location?
How many years of experience do you have in Customer Support?
Work Location: In person
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