The Executive - Call Centre will be responsible for handling inbound and outbound calls, addressing customer queries from across India, and supporting the team with data management and enrolment activities. The role requires excellent communication, customer service, and sales skills, with a focus on achieving conversion and enrolment targets.
Key Responsibilities:
Handle
PAN India customer queries
efficiently and professionally.
Manage
inbound and outbound calls
as per business requirements.
Support the team with
data entry and CRM updates
.
Provide
accurate class schedules and batch details
to customers.
Make
outbound calls to potential leads
to convert inquiries into enrolments.
Deliver
engaging and personalized sales pitches
aligned with customer needs.
Follow up
with warm leads and past inquiries to maximize conversions.
Meet and exceed
weekly/monthly enrolment and conversion targets.
Maintain
accurate lead records
in the CRM system, including follow-up actions and outcomes.
Share
regular reports and feedback
on lead quality, conversion trends, and customer insights with management.
Required Skills & Competencies:
Excellent
English communication skills
(written and verbal).
Ability to
converse confidently in Hindi
when required.
Strong
computer proficiency
with familiarity in
CRM tools and MS Excel
(VLOOKUP, MIS reporting, etc.).
Strong
sales orientation
, persuasion, and negotiation skills.
Professional
telephone etiquette
and soft skills.
Experience in a
call centre or customer service environment
preferred.
Ability to
work under pressure
in a target-driven setup.
Willingness to
work overtime
when required (compensated with time off or remuneration).
Experience:
3 - 7 years
Notice Period:
Immediate joiners preferred
Job Type: Full-time
Pay: ?30,000.00 - ?32,000.00 per month
Application Question(s):
What is your Current CTC?
What is your Expected CTC will be?
What's your Notice Period or Availability to join?
Experience:
Executive-Call Centre: 3 years (Required)
Work Location: In person
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