Job Description

We are looking for a

Customer Support Executive

to join our growing e-commerce team. The role will start with

customer support

and gradually include

supply chain operations

(training provided). This is a good opportunity for someone who wants to learn and grow in e-commerce.

Responsibilities (Customer Support)

Respond to customer queries via

phone, email, WhatsApp, and chat

. Resolve issues related to orders, deliveries, refunds, and replacements. Maintain accurate records of customer interactions. Provide clear and polite communication at all times.

Additional Responsibilities (After Training)

Manage and monitor orders in

Shopify & related tools

. Track shipments, delivery timelines, and coordinate with logistics partners. Help improve processes and reporting for smooth operations.

Requirements

Strong communication skills in

English and Hindi

. Basic computer knowledge (MS Office / Google Sheets). Prior experience in

customer support / call center / e-commerce

is a plus. Problem-solving attitude, quick learner, and detail-oriented. Must be ready to work full-time from office.

What We Offer

Performance-based bonuses and incentives.

Training provided on e-commerce operations. Opportunities to grow into supply chain management. Supportive and collaborative work environment.
If this role matches your skills and interest,

apply now to be considered.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Paid sick time
Work Location: In person

Speak with the employer

+91 85918 33017