to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.
If you have
2+ years of experience in D2C/e-commerce or customer support
, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.
Key Responsibilities:
Resolve customer queries and escalations via WhatsApp, email, and calls with empathy and efficiency.
Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
Coordinate with logistics partners to resolve shipment and delivery issues.
Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
Assist in implementing pricing checks and discount updates on the website.
Monitor inventory levels for the warehouse and flag replenishment needs proactively.
Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.
Candidate Requirements:
2+ years of experience in D2C/e-commerce customer support or operations.
Excellent written and verbal communication skills.
Tech-savvy with ability to quickly learn and adapt to new tools.
Detail-oriented, organized, and proactive in problem-solving.
Comfortable working in a fast-paced, cross-functional environment.
Job Types: Full-time, Permanent
Pay: ₹18,129.91 - ₹28,000.00 per month
Benefits:
Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Work Location: In person
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