Job Description

Roles and responsibilities

:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner Address customer concerns and resolve issues in a friendly and efficient manner Maintain up-to-date knowledge of the company's products and services Escalate complex customer issues to the appropriate department Document all interactions with customers in a clear and concise manner Strive continuously to improve customer satisfaction and loyalty Handle all the returns, NDR, and RTO

Requirements

:

We are looking for a candidate with a strong command of the English language, who is highly organized and empathetic, to provide exceptional support to our customers. The ideal candidate will have a passion for helping others and a proven track record in customer service They should be able to communicate effectively, both verbally and in writing, and have strong attention to detail A positive, empathetic & calm attitude is essential for success in this role.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Work Location: In person

Speak with the employer

+91 9372397524