Job Description

Customer Support Executive- JD

Requirement- 2

Communication Skills

Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills - ability to clearly understand and state the issues that the customers present Good composition skills - ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently

Computer Knowledge/Skills

Ability to use a desktop computer system Familiarity with Google Workspace. Excellent typing skills Demonstrates understanding of the Internet, Home website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications. Demonstrates an ability to learn on the Job Ability to successfully adapt to changes in the work environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Ability to deal with multiple stakeholders at once. Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Qualifications Required

Any graduate/ PG is eligible to apply Minimum 2 years of Experience in CSE role.
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person

Expected Start Date: 01/09/2025