We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Customer Support Executive Responsibilities:
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor's degree in administration or a related field.
A minimum of
6 Months
experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills (Excel knowledge is must)
Knowledge of mediation and conflict resolution techniques is preferable.
Job Type: Full-time
Pay: Up to ?15,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
Logistics: 1 year (Preferred)
Customer service: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Work Location: In person
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