Job Description

Customer Support Executive - Join the Svastika Team at Wildship Enterprises

At Wildship Enterprises, the parent company of Svastika--a brand that seamlessly blends aesthetics with cultural and spiritual essence--we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.

What You'll Do:

Respond to Customer Queries:

Handle inbound and outbound emails, messages, and support tickets in a timely and professional manner.

Resolve Issues Efficiently:

Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy.

Maintain Customer Records:

Update CRM tools and maintain accurate records of all interactions and resolutions.

Collaborate Internally:

Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively.

Ensure Customer Satisfaction:

Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service.

Contribute to Improvement:

Share customer insights and suggest improvements in processes to enhance the overall customer experience.

Who You Are:

Excellent written and verbal communication skills.

Prior experience in customer support, preferably in e-commerce or D2C brands.

Comfortable using email, ticketing platforms, and CRM tools.

Empathetic, solution-oriented, and calm under pressure.

A team player with a positive attitude and problem-solving mindset.

Fluent in English and Hindi (additional languages are a bonus).

What We Offer:

A friendly, supportive work culture where your voice matters.

Opportunities for skill development and career growth.

A chance to work with a purpose-driven brand that's growing rapidly.

A creative environment that values empathy and customer-first thinking.

Work Schedule:

Working Days: Monday to Saturday

Saturday Structure:

2 Saturdays - Half-day on-site

2 Saturdays - Work From Home (WFH)

If you're passionate about helping people and want to be a part of a growing team that values communication and care, we'd love to hear from you.

Apply now and be the reason someone loves shopping with Svastika!

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Health insurance Paid sick time
Work Location: In person

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