Job Description

Customer Support Executive (Data Management )

We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. In addition to customer support, this role involves assisting the MIS team with dashboard creation, report generation, and maintaining data accuracy across systems. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.

Key Responsibilities:

Customer Support & Issue Resolution:

Guide customers on understanding, updating, and adding insurance policies.

Resolve queries related to policies, health insurance, medications, and reimbursements.

Identify and analyze technical issues; coordinate with relevant departments for resolution.

Handle diagnosis-related concerns, such as doctor availability and location mismatches.

Provide timely and professional support via calls, emails, and in-person interactions.

MIS & Data Management:

Create and maintain dashboards and performance reports on a weekly basis.

Work with internal teams to track and analyze operational data.

Clean, validate, and manage large datasets to ensure accuracy and consistency.

Use advanced Excel functions (e.g., VLOOKUP, Pivot Tables) for data analysis.

Support management in decision-making through accurate data insights.

Requirements:

Bachelor's degree in any field.

0-3 years of experience in customer service, preferably in healthcare or insurance.

Proficient in Microsoft Excel and Outlook.

Excellent verbal and written communication skills.

Strong attention to detail and a problem-solving mindset.

Ability to multitask and manage priorities effectively.

Contact Information :

Please drop your Resume at soumya.kalaga@watchyourhealth.com

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Work Location: In person

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