Job Description

At

Wendor

, we're transforming the vending industry in India with our in-house designed, tech-enabled smart vending machines -- already live in 70+ cities and expanding rapidly. We're a focused, fast-growing team where everyone takes ownership and moves with purpose.

We're looking for a

Support Executive

who can ensure our customers get fast, helpful, and solution-oriented support when they face issues with our vending machines. You'll act as the first line of communication with users, resolve technical queries, and coordinate with internal teams to ensure a smooth and reliable support experience.

Key Responsibilities

Respond to customer issues related to vending machines via call, WhatsApp, or ticketing systems Provide quick resolutions within the defined TAT (turnaround time) Escalate issues that cannot be resolved at your level to the relevant internal teams (engineering, logistics, etc.) and follow up until closure Visit customer sites when required, especially in cases where remote troubleshooting isn't possible Log all customer interactions, issue types, and resolution steps clearly in the system Track open tickets and ensure nothing is left unresolved Work closely with the operations, production, and tech teams to ensure cross-functional issue resolution Identify patterns in support tickets and suggest improvements in support processes or product reliability Contribute to building a knowledge base or FAQ to help reduce repeat issues Maintain professionalism and empathy in all customer interactions Share regular updates on support trends, escalations, and feedback with the team

Requirements

1-3 years of experience in customer or technical support, preferably in a hardware or IoT product environment Strong communication skills (spoken and written) in English and Hindi Problem-solving mindset with a calm and empathetic approach Basic technical knowledge (mechanical/electrical) is a strong plus Willingness to travel for field support when needed Experience using CRM or ticketing tools is preferred A team player who is organized, reliable, and takes ownership Location: North-West Delhi (in-office position)
Job Types: Full-time, Permanent

Pay: ₹11,048.54 - ₹30,274.44 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Schedule:

Day shift Monday to Friday Morning shift Weekend availability
Work Location: In person

Speak with the employer

+91 7889507254