Customer Support Executive

Year    MH, IN, India

Job Description

Key Responsibilities:



- Student Consultation: Engage with potential students to understand their learning needs, career aspirations, and academic challenges.

- Guidance & Advising: Provide expert advice on course offerings and learning programs that align with students goals.

- Performance Targets: Achieve and exceed monthly and weekly student enrollment and revenue targets.

- Lead Management: Proactively follow up on leads, nurture them through various communication channels (calls, emails, etc.), and convert them into successful enrollments.

- Relationship Building: Build and maintain relationships with students, providing continuous support throughout their learning journey.

- Upselling & Cross-Selling: Identify opportunities to recommend advanced courses or additional learning materials based on student performance and interests.

- Reporting & Documentation: Maintain accurate records of counseling interactions and report performance metrics to management on a weekly basis.

- Market Feedback: Provide valuable feedback to the product and marketing teams on student needs, challenges, and preferences to help improve offerings

Benefits:

- Provident Fund

-Competitive Package

-Performance bonus ( Depend on performance )

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Puna, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Location:

Puna, Maharashtra (Preferred)
Work Location: In person

Speak with the employer


+91 9307575964

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Job Detail

  • Job Id
    JD3951208
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year