Job Description

Position:

Customer Support Executive

Job Location:

Pune (Work from Office - Mandatory)

Shift:

US Shift (Night Shift | Rotational Week Offs)

Experience Required:

6Months - 3 Years

Salary:

?28,000 - ?60,000 CTC per month (based on experience)

About the Role

We are hiring

Customer Support Executives

for an exclusive project with

Accenture

. Candidates will be responsible for handling inbound and outbound calls, supporting a US-based client. Communication excellence, shift flexibility, and PF history in last two organizations are key criteria.

Key Responsibilities

Handle

customer interactions

via inbound/outbound calls.

Screen US-based candidates

for client's hiring needs. Maintain accurate records and outcomes in the tool. Ensure

high-quality communication

, including confident call opening and closing. Follow

client holidays

(not Indian public holidays unless specified).

Eligibility Criteria

Excellent Communication Skills

(English)

Versant Score

: 58 or above (mandatory)

PF history

in the last 2 organizations Willingness to work in

night shifts (US hours: 5 PM - 7 AM IST)

Comfortable with

weekend working

(rotational shifts) Must be based in

Pune

Minimum 1-year experienced undergraduates can also apply

Preferred Skills

Experience in

US contact center operations

Exposure to

international voice process

Customer Support / Contact Centre background

Salary Structure

6 months ------------------- ?28,000 7 months - 3 yrs ------------------- ?30,000 - ?40,000 3 years ------------------- ?40,000 - ?60,000
Job Type: Full-time

Pay: ?28,000.00 - ?60,000.00 per month

Experience:

Customer Support Executive: 1 year (Required)
Work Location: In person