Provide timely and accurate assistance to customers via phone, email, or chat, addressing inquiries related to product features, usage, and troubleshooting.
Issue Resolution:
Efficiently diagnose and resolve product-related issues, coordinating with technical teams when necessary to ensure customer satisfaction.
Product Knowledge:
Maintain up-to-date knowledge of product specifications, features, and common issues to offer informed support.
Documentation:
Accurately record customer interactions, feedback, and resolutions in the CRM system to maintain comprehensive service records.
Feedback Collection:
Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements.
Team Collaboration:
Work closely with sales, technical support, and logistics teams to ensure seamless service delivery and customer satisfaction.
Desired Skills & Qualifications
Technical Proficiency:
Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues.