Customer Support Executive
Job Description
- Customer Support ExecutiveBasic / intermediate / advanced knowledge (based on the levels) on all / some litigation support services processes, procedures, tools and applicationsWide angle focus on whatever task is doneResponding to client emails as per our committed SLA (less than 30 minutes)Basic / intermediate / advanced knowledge on using computersAble to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc)Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and thereTimely approach towards the work that is assignedShould be able to prepare and provide reports as directed by the managerMaintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skillsFlexibility to adjust hours / shifts to meet operating needsJob Types: Full-time, Regular / PermanentSalary: ?20,000.00 - ?30,000.00 per monthSchedule:
- Rotational shift
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Job Detail
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Job IdJD2856917
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMathikere, Bengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear