Job Description

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes . Influencing customers to buy or retain product or service by following a prepared script to give product reference information. Skills Required:- Any Graduate (Full Time or Part Time) . 0-3 years of relevant experience of domestic/international BPO . Strong interpersonal, problem-solving skills and verbal and written communication skills. Strong computer knowledge and technical skills.

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes . Influencing customers to buy or retain product or service by following a prepared script to give product reference information. Skills Required:- Any Graduate (Full Time or Part Time) . 0-3 years of relevant experience of domestic/international BPO . Strong interpersonal, problem-solving skills and verbal and written communication skills. Strong computer knowledge and technical skills.

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