Job Description

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Position: Customer Support
Executive - Female
Experience: 2-4 Years
Salary: 30-40k
Location: Golf
Course Road, Gurgaon
Preferred Industry: If experienced (Preferable
industry: Hotel, Airline, Luxury brands)
Customer
service:

Answer inbound calls received through tollfree
channel and drive the call effectively and time bound manner.

Email management of all the emails received in
customer care email inboxes in time bound manner.

Proven track record of being a tele-caller and providing
exemplary customer service support through emails.

Ability to switch the communication style based
on social cues and conversational hints.

Create and maintain status or master sheet based
on the tele-calling / emails / social media queries or conversation.

Branch out and allocate queries to relevant sales/marketing
team and closely follow up till closure.

Executives will have to assist customers with
inquiries related to a companys products and services received on tollfree or through
emails.

Executives will help customers with complaints
and questions, give customers information about products, order statuses
(including custom order) or information regarding warranty coverage on
different categories.

Answering queries received through social media
platform or Whatsapp.

Working closely on Sales return requests on SAP
with internal team.

Working on Warranty requests with customers and
internal team.

Exposure to SAP process of Retrun and warranty.
Attributes Must
Have:

Must have bachelor degree from any UGC
recognized university.

Strong English spoken and written communication
abilities.

MS Excel knowledge and hand on experience
is must

The capacity to adjust to challenging
circumstances.

Having a firm understanding of the products or
services the business provides.

Ability to listen and solve problems.

Outstanding capacity to manage conflicts and
address grievances during negotiations.
Mail updated resume with current salary-
Email: etalenthire@gmail.com
Satish: 88O2749743
Website: www.glansolutions.com
Google search: Glan Management consultancy

Skills Required