Job Description

Position: Customer Support Executive - LIC Process (TC00FF RM 3516)

(Tamil/Malayalam | Versant 3 | Voice Process)

Job Opportunity with LIC - Tamil & Malayalam Speakers Required!

Join the customer care team for LIC - Life Insurance Corporation of India and be part of one of the most trusted insurance brands. Openings available for fresher's and experienced graduates with Tamil or Malayalam language proficiency

Job Overview:

Client:

LIC (Life Insurance Corporation of India)

Process:

Voice - Customer Service / Support

Mode:

Inbound / Outbound Calling

Assessment:

Versant Level 3 (Mandatory)

Education:

Graduation is mandatory

Experience:

Open to freshers and experienced candidates

Languages Required: Tamil or Malayalam (fluency required)

Other Requirement: Must clear Versant 3 assessment

Shift & Week Offs:

Shift Timing: Day rotational shifts (between 9 AM - 9 PM)

Week Offs: Rotational offs (1 fixed weekly off)

Additional Benefits:

PF & ESIC

Paid training

Long-term career scope

Opportunity to work with a prestigious insurance brand.

Roles & Responsibilities:

Customer Interaction:

Handle customer queries related to LIC policies, renewals, payments, and other services.

Call Handling:

Inbound and/or outbound calling to assist and support customers in their preferred language (Tamil/Malayalam).

Service Support:

Provide detailed and accurate product/service information.

Data Logging:

Update call and customer information in the system as per standard procedures.

Quality Adherence:

Maintain call quality standards and ensure customer satisfaction.

Ideal Candidate Profile:

Good verbal communication skills in Tamil or Malayalam

Graduate with customer-concentric mindset

Comfortable with day rotational shifts and rotational offs

Willing to work in a voice-based support process

Basic computer literacy

Freshers Welcome | Versant 3 Required | LIC Voice Process | Tamil or Malayalam Speaker

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Job Category:

Banking Domain

Job Type:

Full Time

Job Location:

Airoli (Mumbai)

Experience:

fresher

Notice period:

0-15 days