Job Description

- Customer Support Executive (L1 Technical Support)

Role:

L1 Technical Support Executive

Experience:

Minimum 1-2 years

Salary:

Gross ?20,000

Job Summary:

We are seeking a proactive and customer-focused L1 Technical Support Executive to provide first-level technical assistance and ensure timely resolution of customer issues. The ideal candidate must have strong communication skills, basic technical knowledge, and prior experience in customer support.

Key Responsibilities:

Handle 35-40 inbound/outbound customer support calls per day and provide accurate technical resolutions. Troubleshoot basic technical issues related to computers, operating systems, Windows (various versions), and macOS. Record customer interactions and resolutions accurately in the support system. Escalate unresolved issues to the next support level when necessary. Ensure high customer satisfaction by delivering professional and timely support.

Required Skills & Qualifications:

Minimum

1-2 years of experience

in customer support or technical support roles. Good communication skills in

English and Hindi

(Intermediate level). Knowledge of basic computer operations, OS fundamentals, Windows & Mac environments. Ability to handle high call volumes with efficiency and maintain quality standards.

Preferred Skills:

Ability to speak any

South Indian language

(Kannada, Tamil, Telugu, Malayalam) is an added advantage.
Job Types: Full-time, Permanent

Pay: ?216,000.00 - ?240,000.00 per year

Application Question(s):

"Do you have experience handling technical support or customer service calls? If yes, how many calls per day?" "Are you comfortable communicating in English and Hindi? Any other languages you speak?" "Do you have experience troubleshooting Windows or Mac OS issues?" "Are you okay with handling 35-40 calls per day with resolution targets?" "What is your notice period and earliest joining availability?" "How do you handle an irate or frustrated customer on a support call?" "Explain the difference between Windows 10 and Windows 11 in simple terms." Do you have Minimum 1-2 years of experience in customer support or technical support roles. Do you have Knowledge of basic computer operations, OS fundamentals, Windows & Mac environments.
Education:

Higher Secondary(12th Pass) (Preferred)
Work Location: In person