We are looking for a Customer Support Executive who can handle customer interactions efficiently and ensure a smooth support experience. The ideal candidate should have strong communication skills, patience, and a customer-first approach.
Roles & Responsibilities
Handle incoming customer calls, emails, and chats professionally.
Understand customer queries, concerns, and requests and provide accurate resolutions.
Maintain customer records and update internal systems regularly and accurately.
Provide clear and detailed product/service information to customers.
Coordinate with internal teams (Technical, Sales, Operations) to resolve issues quickly.
Follow up with customers to ensure their queries are fully resolved.
Escalate unresolved issues to the appropriate department when required.
Meet performance metrics including response time, service quality, and customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Ability to handle pressure and manage multiple tasks efficiently.
Basic computer literacy and familiarity with CRM tools (preferred).
Positive attitude and willingness to learn.
Ability to work in rotational shifts, if required.
Education
Bachelor's degree in any discipline (preferred).
Freshers and candidates with up to 2 years of experience are welcome.
Job Type: Full-time
Pay: ?9,606.12 - ?24,442.35 per month
Work Location: In person
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