Job Description

Company:

XLogic Academy

Job Type:

Full-Time

Salary:

?20,000 - ?30,000 per month

About the Role

XLogic Academy is hiring a dedicated

Customer Support Executive

to handle social media inquiries, attend calls, follow up on leads, and convert them into admissions. This role requires excellent communication, strong convincing ability, and a student-friendly attitude.

Key Responsibilities

Manage

chat and message interactions

on social media platforms (Instagram, Facebook, WhatsApp, LinkedIn) Attend

incoming calls

and make

outbound follow-up calls

Perform

lead follow-ups

consistently via calls, WhatsApp, and chat Understand student goals and recommend suitable training programs

Convert leads into admissions

by effective communication and persuasion Maintain accurate lead records in Excel/CRM tools Coordinate with the admissions team to ensure seamless onboarding Respond promptly and professionally to all inquiries

Required Skills

Excellent communication skills (English & Malayalam preferred) Strong convincing and negotiation abilities Ability to handle multiple chats and calls simultaneously Familiarity with social media platforms Customer-centric mindset with patience and clarity Ability to achieve monthly lead conversion targets

Qualifications

Any degree (freshers & experienced candidates can apply) Experience in customer support, tele calling, or EdTech sales is an advantage

Work Schedule

Full-Time Monday to Saturday Office-based role
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Ability to commute/relocate:

Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person