Job Description

Experience- 6 months- 2 years

As a Marketing Support Associate, you will play a key role in supporting the

marketing and sales

functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

KEY RESPONSIBILITIES

1. CHAT & CALL SUPPORT

Handle multiple chat and call interactions efficiently and professionally. Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.

2. LEAD MANAGEMENT & CRM OVERSIGHT

Utilize CRM platforms to track, update, and manage customer leads and interactions. Ensure all lead data is accurately recorded and maintained for easy reference and follow-up. Monitor CRM entries for completeness, and coordinate with the sales team to correct or update missing information. Generate regular lead reports to support data-driven decision-making. Assist the marketing team in any support activities as required.

3. DATA ANALYSIS & REPORTING

Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities. Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS

Bachelor's degree in any discipline. Basic understanding of any CRM tool and Microsoft Office (Word, Excel). Foundational knowledge of IT products and services is an added advantage. Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED

Excellent written and verbal communication skills. Strong attention to detail and commitment to accuracy. Eagerness to learn and adapt in a dynamic work environment. Ability to remain focused and efficient during repetitive tasks. Proficiency in Microsoft Office tools.
WHAT WE OFFER

A supportive and collaborative work environment Professional growth and learning opportunities Flexible working hours Competitive salary and yearly performance reviews

Note: Female candidates are preferred

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person