8 hours per day (Rotational Shifts - weekly allocation)
Job Summary
We are looking for a proactive and detail-oriented
Customer Support Executive
to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving operational issues, and providing product guidance. The ideal candidate should have strong communication skills, an aptitude for technology, and a customer-first mind-set.
Key Responsibilities
Shortlist restaurants in specific areas and conduct online research on cuisine, services, online ordering, booking systems, and competitor platforms.
Contact potential customers to promote and sell products and services such as the
Order System
,
Booking System
,
SMS Marketing
, and
Google Reservation
.
Assist restaurant owners and resellers with software installation and configuration via phone or video calls.
Monitor ERP systems for pending orders and failed payments; promptly inform restaurant owners and help resolve issues.
Schedule and coordinate appointments between resellers and restaurant management.
Communicate with customers regarding order-related matters, including cancellations and payment issues.
Coordinate with resellers and restaurant owners to claim or restore access to their
Google My Business
accounts.
Maintain accurate communication logs and follow up on assigned customer cases.
Communicate directly with restaurant management and resellers via calls, emails, or WhatsApp, as instructed by management.
Collaborate with internal teams to ensure smooth day-to-day operations.
Perks & Benefits
Opportunity to work with international clients and resellers
Exposure to real-world customer management systems
Preferred Skills
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Basic understanding of ERP systems
Familiarity with Google Workspace and CRM tools
Customer-oriented attitude with attention to detail
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
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