Job Description

Key Responsibilities

Respond to customer queries via phone, email, chat, and social media platforms Resolve customer complaints and issues promptly and professionally Guide customers on product specifications, usage, and compatibility Process returns, exchanges, and warranty-related queries Coordinate with logistics and technical teams to ensure timely issue resolution Maintain records of customer interactions and feedback using CRM tools Provide post-sales support and follow up on unresolved cases Escalate unresolved issues to higher levels when necessary Identify opportunities to improve processes based on customer feedback

Required Skills and Qualifications

Prior experience in e-commerce customer support, preferably in electronics Excellent communication skills in English (spoken and written); regional languages are a plus Ability to handle technical queries or willingness to learn about electronic products Proficient with CRM systems, helpdesk software (e.g., Freshdesk, Zendesk), and Microsoft Office Problem-solving attitude and a customer-centric approach Ability to manage time effectively and handle multiple conversations Minimum 1-3 years of customer service experience preferred

Preferred Qualifications

Knowledge of electronic gadgets and components (e.g., smartphones, accessories, appliances) Experience working with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) Familiarity with logistics and order tracking tools

What We Offer

Competitive salary or service contract Opportunity to work with a fast-growing e-commerce brand Performance-based incentives Supportive and collaborative work environment
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Language:

Hindi (Preferred)
Work Location: In person