Customer Support Executive

Year    KL, IN, India

Job Description

Responsibilities:

Lead Management: o Adding leads to the profile center.

Creating profiles based on lead audio. o Collecting primary details from customers through calls.

Customer Communication: Explaining services and procedures to customers. Creating groups and providing greeting messages. Sending required document lists to groups. Following up on document collection and pending documents.

Document Management: o Sorting and uploading documents to the drive.

Creating customer profiles based on documents and information.

Analysis & Report Management: Logging in and downloading CIBIL reports. Sending CIBIL reports to customers personally and to groups. Analyzing CIBIL reports to identify obligations. Reviewing bank statements for EMI deductions.

Bank Coordination:

Collecting filling details during the login process.

Sending customer documents to banks for login via email.

Coordinating with customers, updating bank updates, and providing details.

Data Management: Updating the all-Profile - document received and pending sheet. Provide daily case updates, including the status of all cases. Ensure all updates are accurately recorded in the profit centre.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Work Location: In person

Application Deadline: 25/08/2025

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Job Detail

  • Job Id
    JD3996843
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year