Job Description

Job Title:

Customer Support Executive

(Female are Preferred)

Location:

Kalyan West, Mumbai

Experience Required: 0-2 Years (Freshers welcome)

Job Overview:

We are hiring a

Customer Support Executive

to manage and resolve customer queries efficiently while maintaining a professional and empathetic tone.

Key Responsibilities:

Respond promptly to customer inquiries through phone, email, or chat Address and resolve customer issues effectively and professionally Maintain customer interaction records in the system Coordinate with internal departments to resolve escalated issues Ensure a high level of customer satisfaction Follow up with customers to ensure issue resolution
Desired Candidate Profile:

Excellent communication skills in English, Hindi, and Marathi Basic computer knowledge; experience with MS Office and CRM tools is a plus Strong problem-solving skills and a positive attitude Ability to handle customers with patience and empathy Prior experience in customer service will be an advantage
Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Application Question(s):

Can you join immediately? Are you comfortable commuting to this job's location? What is your level of proficiency in English? Have you completed your Bachelor's Degree?
Work Location: In person