Job Description

What will you be doing here?

Handle user queries end-to-end through assigned support channels, ensuring accurate and complete resolution. Read and understand user problems carefully, identify the actual issue, and respond using approved knowledge-base guidelines. De-escalate difficult conversations by setting clear expectations and correcting incorrect assumptions calmly. Follow defined processes strictly and escalate issues appropriately when required. Identify recurring issues and flag patterns that may indicate product or process gaps. Maintain high standards of written communication, accuracy, and consistency in every response.

Who are we looking for?

Strong written communication skills in English. Ability to read, analyse, and respond to problems logically. Comfort using computers, internal tools, and web-based applications. Willingness to work in a structured, process-driven environment. Ability to remain composed and professional in stressful or high-volume situations.

Preferred Qualifications:

Open to freshers or candidates with experience in customer support, operations, healthcare, education, or service functions, with academic backgrounds in engineering, commerce, nursing, psychology, or related disciplines.
Job Types: Full-time, Fresher

Pay: ?300,000.00 - ?350,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Work Location: In person