Job Description

Key Responsibilities:

Handle customer queries via phone, email, chat, or ticketing systems in a professional manner.
Lead, mentor, and support a team of customer support executives.
Monitor daily team performance, attendance, and productivity.
Ensure adherence to SLAs, KPIs, and quality standards.
Escalate and resolve complex customer issues effectively.
Conduct regular team briefings, training, and feedback sessions.
Prepare daily/weekly performance reports and share with management.
Coordinate with internal departments to resolve customer concerns.
Identify process improvements to enhance customer experience.

Required Skills & Qualifications:

Bachelor's degree or equivalent qualification.
Proven experience in customer support with team handling exposure.
Excellent communication skills (verbal & written).
Strong leadership, problem-solving, and decision-making abilities.
Ability to manage escalations and high-pressure situations.
Knowledge of CRM tools and ticketing systems.
Willingness to work in shifts, if required.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person