Job Description

Job Summary:

We are seeking a customer-focused

Customer Support Executive

to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The role involves communicating with customers through various channels and maintaining accurate records of interactions.

Key Responsibilities:

Handle customer inquiries via

phone, email, chat, and ticketing systems

Provide accurate information regarding products, services, and processes Resolve customer issues promptly and professionally Escalate complex issues to the appropriate internal teams Maintain detailed records of customer interactions and resolutions Follow up with customers to ensure issue resolution and satisfaction Adhere to company policies, processes, and service standards Meet individual and team

performance metrics (SLAs, CSAT)

Assist in creating FAQs and support documentation Coordinate with internal teams for issue resolution

Required Skills & Qualifications:

Bachelor's degree (any discipline) Minimum 2 years of experience in customer support or a similar role Excellent

communication skills

(verbal and written) Strong problem-solving and interpersonal skills Ability to handle customers with patience and empathy Basic computer knowledge and familiarity with

CRM / ticketing tools

Willingness to work in shifts (if applicable)

Preferred Skills (Optional):

Experience in

fintech, SaaS, or e-commerce

support Knowledge of CRM tools (Freshdesk, Zendesk, etc.) Multilingual ability

Benefits:

Competitive salary Performance-based incentives Career growth opportunities Supportive and collaborative work environment
Job Type: Full-time

Pay: ₹11,902.54 - ₹30,000.00 per month

Application Question(s):

Are you proficient in Hindi And English?
Work Location: In person