Join Accentures Verizon/VM process supporting US clients. The role involves handling customer interactions, resolving technical/service-related issues, and ensuring high-quality support delivery.
Responsibilities
Handle inbound/outbound customer calls.
Provide accurate information and resolve customer issues.
Maintain service levels and call quality metrics.
Ensure proper documentation of all interactions.
Requirements
Strong communication and interpersonal skills.
Willingness to work in night shifts.
Minimum qualification: PUC or Graduation.
* Prior experience in BPO/Customer Support preferred.
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