Job Description

Qualification:

Associate or Bachelor's degree with 0 to 1+ yrs of experience.

Goal oriented and ambitious, with capacity and drive to reach the customer expectations.

Proven customer service and relationship building skills.

Ability to effectively communicate through all mediums (verbal, listening, written).

Organized, with effective time management skills.

Ability to work independently and with a team.

Mature and self-confident.

Strong work ethic.

Committed to building a career path.

Attracts potential customers by answering product and service questions; suggesting information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Prepare product or service reports by collecting and analysing customer information.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.