Job Description

Key Responsibilities:

1.

Customer Interaction:

Handle inbound calls from customers needing ambulance services.

Provide detailed information about the services offered, including emergency and non-emergency transport options.

Address customer inquiries, concerns, and complaints efficiently and professionally.

2.

Service Coordination:

Schedule and dispatch ambulance services based on customer needs and availability.

Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.

Monitor the status of ongoing transports and update customers as necessary.

3.

Emergency Response:

Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.

Maintain a calm and reassuring presence on calls with individuals in distress.

4.

Quality Assurance:

Participate in training and development programs to stay current with industry best practices and company policies.

Contribute to continuous improvement initiatives to enhance service quality and customer experience.

Qualifications:

Education:

12th/PUC/Diploma/Graduate

Experience:

Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.

Skills:

Good communication skills in Kannada, English, Hindi and other south India language.
Basic Computer Knowledge

Excellent verbal and written communication skills.

Strong problem-solving and conflict resolution abilities.

Ability to remain calm and composed under pressure.

Proficiency with customer relationship management (CRM) software and other relevant technology.

Strong organizational skills and attention to detail.

Personal Attributes:

Empathetic and patient, with a strong desire to help others.

Reliable and punctual, with a strong work ethic.

Ability to work independently and as part of a team.

Flexible and adaptable to changing situations and priorities.

Working Conditions:

The position involves working in a call center environment.

May require working in shifts, including nights.

Exposure to high-stress situations, especially during emergency calls.

Benefits:

Competitive salary and benefits package.

Opportunities for career advancement and professional development.

A supportive and collaborative work environment.

Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Language:

Kannada (Preferred) English (Preferred) Hindi (Preferred)
Work Location: In person