Job Description

Key Responsibilities:

? Customer Support:

Respond to customer queries promptly via phone, chat, email, and social media. Solve problems quickly, kindly, and professionally.

? Chat & Call Support:

Communicate with customers through various chat portals and make outbound/inbound calls to provide quick and complete resolutions. Follow up on open issues until they are fully resolved.

? Relationship Building:

Understand customer needs and preferences. Build trust by being friendly, consistent, and helpful in every interaction.

? Product Knowledge:

Learn our products and services inside out. Share accurate, updated information with customers and recommend the right solutions.

? Problem Solving:

Handle and resolve customer concerns effectively. Escalate complex issues when needed, but always take full ownership of the customer's experience.

? Quality Assurance:

Follow company guidelines and maintain high service quality. Suggest improvements to processes or tools based on customer feedback.

? Cross-functional Collaboration:

Work closely with the Sales, Technology, and Product teams to improve our services. Share insights from customer interactions to help Game Theory grow.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your Current CTC what is your Expected CTC We must fill this position urgently. Can you start immediately? How many years of work experience do you have with Customer Support?
Work Location: In person