Job Description

Customer Support Executive - Material Depot

Company Introduction

is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ?100,000 crore industry--making premium interiors faster, smarter, and more accessible than ever before.

Role Overview

As a Customer Support Executive , you will be the first point of interaction for customers--guiding them through their interior material needs, building trust, and ensuring they make the best decisions for their homes.

Location & Employment

Location: Bangalore (On-site) - Employment Type & Compensation: Internship - 2/4 months (25,000 fixed + incentives) Full-time - 4.2 LPA + 1 L incentives

Key Responsibilities

Consult clients on interior material requirements based on their project needs Analyze client preferences, budget, and design goals to recommend curated options Engage with clients via calls, WhatsApp, and emails, ensuring timely responses Qualify incoming leads and manage the customer lifecycle from first contact to conversion Collaborate with the sales team to drive visits to Experience Centres and close deals Maintain detailed client records in CRM for smooth follow-ups and handovers Upsell and cross-sell across categories (tiles, plywood, laminates, wallpapers, etc.)

Requirements

Fluency in English (written and spoken); proficiency in Kannada, Hindi, or Telugu is a plus Background in Civil Engineering, Architecture, or Interior Design preferred Strong interpersonal and consultative communication skills Ability to work under a fast-paced, target-driven environment Basic computer proficiency (CRM tools, Google Workspace, etc.) Enthusiasm for design, interiors, and customer interaction

Interview Process

2-3 interview rounds with leadership

Job Types: Full-time, Internship

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Flexible schedule Health insurance Provident Fund
Work Location: In person