Job Description

Key Responsibilities:

Respond to incoming user queries with regards to any issues that they might be facing Attend incoming calls on Oliveboard's board line and resolve user queries Attend to Live Chat queries coming in during the Business Hours Feed in relevant sales queries to the Inside Sales team Must strictly adhere to the Standard Processes in place for the CS team Ensure customer Satisfaction metrics are met across Chat and Support ticket queries Ensure Call quality metrics are met on incoming calls

Skills/Qualification Required:

3 to 6 months experience in a Customer Service role at a B2C company Experience of working on any Support Ticketing platform like Zendesk, Zoho, Freshdesk etc., is preferred Must be Proficient in Hindi, English - speaking and writing The role will involve working for 6 days a week
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Application Question(s):

What is your current ctc? What is the notice period? What is your current location? Are you comfortable working in Bangalore location? On site
Work Location: In person