Job Description

What will you be doing here?

Be the User Champion:

Take ownership of user challenges--solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.

Analyse and Innovate:

Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights.

Collaborate and Communicate:

Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.

Stay Ahead of the Curve:

Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights.

Who are we looking for?

A recent graduate who thrives on problem-solving and has a passion for user experience. Exceptional communication skills--both written and verbal. You don?t just answer questions; you tell a story that makes sense. A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better. Someone who?s energised by the idea of helping others and making a difference, one query at a time.
Job Types: Full-time, Fresher

Pay: ?300,000.00 - ?350,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9035599760