Customer Support Executive Job in Fidelis Technologies Pvt Ltd

Customer Support Executive

Year KA, IN, India

Fidelis Technologies Pvt Ltd

8 Current Jobs Openings

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Job Description

Customer Service International Voice & Non-Voice Process

:

Provide customer support and resolve customer queries on call and chat

Build credibility and trust with the customers by empathizing with their

problem in words, proactively understanding their needs and responding

promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores

for the work you performed.

Research, Diagnose, troubleshoot, and identify solutions to resolve customer
issues.

Candidates should be flexible to work in 247 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken

and written English, customer service skills and high energy levels.

Excellent judgment skills to be able to properly evaluate situations and

immediately provide effective solutions.

Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality.

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have a positive attitude.

Strong analytical & Interpersonal skills

Job Type: Full-time

Pay: ₹11,836.26 - ₹29,050.43 per month

Benefits:

Health insurance
Work Location: In person

Speak with the employer

+91 8660753754

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Job Detail

Job Id

JD3997199
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

KA, IN, India
Education

Not mentioned
Experience

Year

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