Job Description

Customer Support Executive - Inbound (PhonePe Process)

Location:

Work from Office

Job Type:

Full-time

Working Days:

6 Days a Week (1 Rotational Off)

Shifts:

Females:

Rotational Shifts between 7:00 AM - 8:00 PM

Males:

Rotational Shifts between 7:00 AM - 12:00 AM

Job Summary:

We are hiring enthusiastic and customer-focused individuals for the

Inbound Customer Support

process for

PhonePe

. This role involves handling customer queries efficiently and effectively while maintaining a high level of customer satisfaction.

Key Responsibilities:

Handle inbound customer calls regarding PhonePe services and resolve queries efficiently. Provide accurate information and support regarding transactions, UPI issues, and service-related concerns. Ensure excellent customer service by adhering to company protocols and call quality standards. Escalate complex issues to relevant departments when necessary. Maintain updated knowledge of PhonePe's products, services, and processes.

Eligibility Criteria:

Qualification:

Any Graduate

Language Skills:

Fluency in

Hindi

and

English

(mandatory)

Communication Test Requirement:

Versant Level 4

Compensation Details:

For Freshers:

CTC:

21,500 per month

Take Home:

16,500 per month

For Experienced Candidates:

CTC:

Up to ₹24,500 per month

Take Home:

Up to ₹19,500 per month

Quarterly Bonus:

4,065 (based on performance)

Additional Details:

Mode of Work:

Work from Office

Growth Opportunities:

Excellent scope for career advancement and internal promotions.

Job Type:

Rotational shifts and rotational weekly offs.
Job Type: Full-time

Pay: ₹16,000.00 - ₹24,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Location:

Bangalore, Karnataka (Required)
Work Location: In person

Speak with the employer

+91 9176682000