Job Description

Profile:- Customer Support Executive

Experience:- Min 2 Years

CTC:- Upto 3 LPA (Depend on the interview)

Location:- Bangalore

Working Days:- 6 Days

Key Responsibilities:

Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies. Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges. Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system. Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers. Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience. Building Relationships: Fostering positive customer relationships through professional and empathetic communication.

Essential Skills:

Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely. Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions. Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour. Interpersonal Skills: Building rapport with customers and colleagues. Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills. Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Application Question(s):

Are you qualified with Diploma/Degree in ITI Diploma, B.E/ B.tech (technical backgrounds) or relevant field? are you most comfortable with location Bangalore? what is your current annual salary / ctc? what is your expected annual salary / ctc? How many years of Proven experience in Customer Support, Handling Inquiries, Issue Resolution, Building Relationships? what is your notice period? (in days) How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
Work Location: In person

Speak with the employer

+91 9599011032