Customer Support Executive

Year    KA, IN, India

Job Description

About Company

:

Trasccon Interconnection Systems Pvt Ltd

is a leading player in manufacturer of Electrical Interconnection systems such as Wire Harness, Cable Assembly, Electrical Looms, Cabinet wiring and Electro Mechanical Integrations. We cater to Aerospace, Defence, Marine, Medical, Railways and Industrial applications.

Roles and Responsibilities:



Responding to Enquiries

: Answering customer questions via phone or email

Logging Enquiries in TISPL portal:

Project number to be assigned for all enquiries and logged in TISPL portal. Same needs to be shared to RFQ team

Followup for Quotes

: Follow up to be made with RFQ team and quotes to be shared with sales team. Appropriate updates to be made in portal to keep track of RFQ's

Providing support

: Should act as support for both internal and external teams to solve any technical or administrative issues from each other.

Reports

: Is responsible for maintaining and sharing RFQ and PO updates with both internal and external stakeholders. Maintaining High probability orders report. Sharing shipment information with customers. Maintaining Contract review reports

ERP Entries

: Is responsible for logging PO's received from customer in ERP on timely basis.

Meetings

: Conducting contract reviews on timely basis with internal teams for each order

Collecting Customer Feedbacks:

Formal customer CSAT surveys to be conducted twice a year and feedbacks to be collected.

Qualification -

Any Degree

Experience Required - 2 to 3 years



Location: -

No 19/3, Srinivasa Industrial Estate, Kanakapura Main Road, Konanakunte Post, Bangalore- 560062.

Salary

: - 04 to 05 LPA

Job Types: Full-time

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Job Type: Full-time

Pay: ?400,000.00 - ?500,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD3873253
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year