Job Description

We are looking for a

Customer Support Executive

to join our team. In this role, you will handle inbound and outbound communication with our clients to resolve queries, guide product usage, and ensure smooth onboarding and support. You'll play a key role in building trust and satisfaction with our education partners.

Key Responsibilities

Serve as the first point of contact for customers (schools, teachers, and parents) via phone, email, or chat. Provide clear information about our products--Interactive Panels, ERP platform, and educational content. Assist customers with onboarding, installation support, and training coordination. Troubleshoot product-related issues and escalate to the technical team when necessary. Maintain accurate logs of interactions using CRM tools. Ensure follow-up and timely resolution of support tickets. Collect feedback from users and share insights with internal teams to improve our services.

Required Skills & Qualifications

Excellent communication skills in

English, Kannada, and Hindi

(mandatory). Proficiency in one additional regional language--

Tamil or Telugu

--is required. Strong interpersonal and problem-solving skills. Freshers are welcome; prior customer support experience is a plus. Tech-savvy with basic understanding of software, apps, or digital platforms. Graduate in any discipline (preferably in education, communication, or tech-related fields).
Job Type: Full-time

Pay: ?240,000.00 - ?300,000.00 per year

Benefits:

Paid sick time Provident Fund
Schedule:

Morning shift
Ability to commute/relocate:

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:

English, Kannada, Hindi (Required)
Work Location: In person