Job Description

!!URGENT HIRING!! Japanese-speaking Customer Support

We are looking for a

Customer Support Executive

who is fluent in both

Japanese and English

. You will be the primary point of contact for our Japanese clients, ensuring their inquiries are handled with the high level of professionalism and etiquette (Omotenashi) expected in Japanese business culture.

Key Responsibilities

Customer Interaction:

Respond to customer queries via

Phone, Email, and Chat

in fluent Japanese.

Problem Solving:

Resolve technical issues, billing inquiries, or service complaints promptly and accurately.

Cultural Liaison:

Act as a bridge between Japanese clients and internal teams to ensure cultural nuances are respected.

Documentation:

Maintain detailed records of customer interactions and feedback in the CRM system.

Quality Standards:

Ensure a high

First Contact Resolution (FCR)

rate while adhering to formal Japanese (Keigo) where required.

Required Skills & Qualifications

Language Proficiency:

Minimum

JLPT N3

(Certified). Preference will be given to

N2 or N1

candidates.

Education:

Any Graduate (B.A. in Japanese or related fields is a plus).

Communication:

Exceptional verbal and written communication skills in both

Japanese and English

.

Soft Skills:

High level of patience, empathy, and attention to detail.

Tech Savvy:

Familiarity with MS Office and CRM tools.

Benefits

Competitive salary based on language proficiency and experience. Performance-based

language allowances

or incentives. Career growth opportunities in a multicultural environment.
Job Type: Full-time

Pay: ?30,000.00 - ?80,000.00 per month

Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai)