Customer Support Executive
Year Jammu, Jammu and Kashmir, India
Job Description
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Requirements and Skills : Strong working knowledge of the Microsoft Office Suite products (MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
- Assist in training Junior Customer Support Representatives.
- Day shift
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Job Detail
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Job IdJD3278522
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJammu, Jammu and Kashmir, India
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EducationNot mentioned
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ExperienceYear