Job Description

We are currently hiring for the position of BPO (Business Process Outsourcing) Executive. We are a leading outsourcing company in the industry, providing exceptional services to clients worldwide. If you are looking for a challenging and rewarding career in the BPO sector, this opportunity is perfect for you. Position: BPO Executive Job Type: Full-time Location: Jaipur (Rajasthan) Salary: Competitive, based on experience Responsibilities: Handle inbound and outbound customer calls/chat/emails professionally, providing exceptional customer service. Assist customers with inquiries, complaints, and product support, ensuring prompt resolution. Maintain accurate and detailed records of customer interactions and transactions. Collaborate with team members and other departments to achieve customer satisfaction goals. Stay updated with product knowledge and company policies to effectively address customer needs. Adhere to established scripts, guidelines, and quality standards while communicating with customers. Identify opportunities for process improvement and suggest innovative solutions. Meet individual and team targets to achieve overall business objectives. Ensure compliance with data protection and security regulations. Requirements: High school diploma or equivalent; bachelor\'s degree preferred. Proven experience in a BPO or customer service role is an advantage. Excellent verbal and written communication skills in English. Strong problem-solving and decision-making abilities. Ability to multitask, prioritize, and manage time effectively. Proficient in using computers and familiarity with CRM software. Ability to work in a fast-paced and dynamic environment. Flexibility to work in shifts, including evenings, weekends, and holidays. Positive attitude, resilience, and a strong commitment to delivering quality service. Benefits: Competitive salary package with performance-based incentives. Relocation bonus and 14 days accommodation Comprehensive training and career development opportunities. Health insurance coverage. Paid time off and sick leave. Fun and inclusive work environment. Opportunities for growth and advancement within the company. If you are passionate about customer service, possess excellent communication skills, and thrive in a dynamic environment, we would love to hear from you. To apply, please submit your updated resume and a cover letter highlighting your relevant experience. Only shortlisted candidates will be contacted for further evaluation. Note: Due to the high volume of applications, we appreciate your patience and understanding that we may not be able to respond to all applicants.

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