RESPONSIBILITY 1.Handle user queries through 90-120 calls/day or approx. 60 e-mails/day 2. Comprehend customers’ issues and communicate/narrate effectively. 3. Handling customers objections & complains 4. Pulling up customer details through the Ticketing tool 5. Employing the DCMS tool to look up voucher details. Required Experience, Skills and Qualifications
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