Job Description

Customer Support Executive - IT Support (Rotational Shifts)

Department:

Customer Support / IT Services

Work Model:

Rotational Shifts | 24x7 Operations

Job Overview

We are hiring

Customer Support Executives

to manage

IT-related customer queries

across multiple locations. The role involves providing first-level IT support, handling inbound and outbound requests, troubleshooting basic technical issues, and ensuring high levels of customer satisfaction through timely and accurate resolution.

Key Responsibilities

Handle IT-related queries via phone, email, chat, and ticketing systems from customers across India Provide Level-1 technical support for software, login issues, application access, and system errors Log, track, and resolve support tickets within defined TAT Escalate complex technical issues to the Team Leader or IT team Maintain detailed records of interactions and solutions in CRM or ticketing tools Guide users on basic system usage and company IT policies Ensure service quality, data security, and compliance with company SOPs

Team Structure

1 Support Manager

6 Team Leaders

60 Customer Support Executives

Required Skills & Qualifications

Graduate in any discipline 6 Month of experience in customer service preferred Strong communication skills in English & Hindi Ability to work in rotational shifts and 24x7 support environment Customer-focused with strong problem-solving skills
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person