and become the first point of contact for clients in a dynamic
IT environment
. Manage
technical and non-technical queries, provide timely resolutions, and ensure exceptional service quality.
Responsibilities:
Resolve client issues via calls, emails, and messages
Document queries, solutions, and maintain accurate records
Escalate complex issues to appropriate teams
Deliver consistent, high-quality customer experience
Requirements:
6 months - 1 year experience in technical or customer support
Fluent English (written & spoken)
Basic understanding of IT systems, software, and troubleshooting
Strong problem-solving, communication, and client-focused skills