Job Description

Customer Support Executive - International Voice/Chat (Contractual)

Location:

DLF Phase 1 / Kolkata (Work from Office)

Shifts:

Evening & Night (Rotational)

Working Days:

5-6 days/week

Cab Facility:

Provided (Pickup & Drop for night shifts)

Role Overview

We are looking for motivated individuals to join the

Sainsbury International Process

as Customer Support Executives. The role involves handling customer queries through voice and chat channels, ensuring timely resolutions, and delivering a professional support experience.

Eligibility & Requirements

Education:

Graduate (any stream)

Experience:

Fresher:

Allowed (Contractual role)

Experienced:

Minimum 1 year in International BPO / Customer Support (Voice/Chat)

Skills:

Excellent spoken and written English; good grammar, pronunciation, and customer handling skills

Compensation

Fresher (Contractual):

CTC: ₹2 LPA In-hand: ₹17,400/month

Experienced:

CTC: ₹3.4 LPA In-hand: ₹22,000/month

Additional Benefits:

Performance Bonus: Up to ₹2,000/month Travel Allowance: ₹1,400/month Cab Facility: Available for night shifts

Interview Process

HR Screening - Voice, Grammar & Accent check Functional Round - Mock Call/Chat handling AMCAT Test - Minimum qualifying score: 58 Final Operations Round
Job Type: Contractual / Temporary
Contract length: 4 months

Pay: ₹17,500.00 - ₹22,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Required)
Language:

English (Required)
Location:

New Town, Kolkata, West Bengal (Required)
Work Location: In person