Job Description

Customer Support Executive - International Voice (US Process)

Location: Mumbai

Employment Type: Full-Time

Shift: US Shifts (Between 6:30 PM to 3:30 AM IST)

Work Mode: Work from Office

Experience Required: Fresher

Education: Minimum HSC (12th Pass) / Graduate / Undergraduate

Age Limit: Up to 44 years

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We are hiring experienced Customer Support Executives for an international voice process catering to US customers. This is a voice-based BPO role involving both inbound and outbound calling.

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Key Responsibilities:

Handle customer queries through international voice calls (US Process). Resolve issues efficiently while ensuring customer satisfaction. Document customer interactions and update internal systems. Meet performance targets including AHT, call quality, and resolution. Communicate fluently in English with accuracy and professionalism.
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Required Skills:

Minimum 1 year of international voice process experience (BPO only). Excellent verbal communication in English. Ability to work night shifts (US Timezone). Basic computer knowledge and familiarity with CRM tools.
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Salary Details:

Fresher-12 months of international voice experience:
Up to ?3.5 LPA CTC + Incentives

12-18 months of international voice experience:
Up to ?5 LPA CTC (Approx. ?33,650/month) + Incentives

Above 18 months of international voice experience:
Up to ?5.5 LPA CTC (Approx. ?37,400/month) + Incentives

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Perks & Benefits:

Fixed salary + performance-based incentives International work environment Career growth opportunities Training & development support
Job Types: Full-time, Permanent

Pay: ?200,000.00 - ?550,000.00 per year

Benefits:

Paid sick time Paid time off
Work Location: In person